Privacy Policy

Effective Date: January 1, 2026

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Drip Theory IV Infusion & Wellness Spa (“Drip Theory,” “we,” “us,” or “our”) does not sell or share customer SMS opt-in information, including phone numbers and consent records, with affiliates or third parties for marketing or promotional purposes. Text messaging originator opt-in data and consent information are kept confidential and are used only as necessary to provide our services and deliver communications you have requested.

1. INFORMATION WE COLLECT

We may collect the following information when you visit our website, contact us, schedule an appointment, purchase a service, complete a form, or otherwise interact with Drip Theory.

Personal Information

This may include:

• Name
• Email address
• Phone number
• Mailing or physical address
• Appointment information
• Payment and transaction information
• Communication preferences
• SMS and email opt-in records
• Dates and timestamps associated with consent

When appropriate for healthcare or wellness services, additional information may be collected through secure systems and forms in accordance with applicable privacy requirements.

Non-Personal Information

We may also collect:

• IP address
• Browser type
• Device information
• Website activity
• Website usage and analytics
• Cookies and similar technologies

Customer Communications

We may retain records relating to:

• Questions or inquiries
• Appointment requests
• Customer service communications
• Appointment preferences
• Service history
• Reviews or feedback

2. HOW WE USE YOUR INFORMATION

We may use information we collect to:

• Provide and improve our services
• Schedule and manage appointments
• Process payments and transactions
• Respond to questions and customer service requests
• Send appointment confirmations and reminders
• Provide information related to services you have requested
• Send promotional communications when you have provided appropriate consent
• Improve our website and customer experience
• Maintain security and prevent fraud
• Maintain records of your communication preferences and consent
• Meet applicable legal, regulatory, and recordkeeping requirements

3. SMS TEXT MESSAGING

SMS Program Terms

By opting in to receive text messages from Drip Theory, you agree to receive SMS messages related to your interactions with our business. Messages may include:

• Appointment confirmations
• Appointment reminders
• Scheduling updates
• Customer service communications
• Service-related updates
• Follow-up communications
• Promotional or marketing messages when you have specifically consented to receive them

Consent

You will only receive SMS messages when you have provided the appropriate consent. We may maintain records of:

• Your phone number
• Date and time of opt-in
• Method used to provide consent
• Your communication preferences
• Opt-out activity

Consent to receive marketing text messages is not required as a condition of purchasing goods or services.

Opting Out

You may cancel SMS communications at any time by replying: STOP After opting out, you may receive a final confirmation message. You will not receive additional SMS messages unless you later provide consent to re-enroll.

Help

For assistance, reply: HELP You may also contact Drip Theory at: Phone: 859-479-2264 Email: info@driptheoryky.com

Message Frequency

Message frequency varies depending on your appointments, services, inquiries, and communication preferences.

Message and Data Rates

Message and data rates may apply according to your mobile carrier and wireless plan. Mobile carriers are not responsible for delayed or undelivered messages.

4. SMS DATA PROTECTION

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information may be shared with service providers or subcontractors that assist us in providing necessary business services, including customer support and SMS message delivery. All other categories of information sharing exclude text messaging originator opt-in data and consent. SMS opt-in information and consent will not be sold or shared with third parties for their own marketing purposes.

5. INFORMATION SHARING AND DISCLOSURE

Drip Theory does not sell or rent your personal information. We may share limited information when necessary with companies that help us operate our business.

Service Providers

Examples may include companies that provide:

• Payment processing
• Appointment scheduling
• Customer relationship management
• Website hosting
• Email services
• SMS messaging services
• Customer support
• Analytics
• Other operational services

These service providers are provided only the information reasonably necessary to perform their services.

Legal Requirements

Information may be disclosed when reasonably necessary to:

• Comply with applicable law
• Respond to a valid court order, subpoena, or legal process
• Respond to authorized law enforcement requests
• Protect the rights, safety, or property of Drip Theory, our patients, clients, employees, or others

Business Transactions

Information may be transferred as part of a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction. Where applicable, personal information will remain subject to appropriate privacy protections. Text messaging originator opt-in information and consent are excluded from sharing for third-party marketing or promotional purposes.

6. DATA SECURITY

Drip Theory takes reasonable administrative, technical, and physical measures to protect information from:

• Unauthorized access
• Loss
• Misuse
• Disclosure
• Alteration
• Destruction

Security practices may include:

• Secure account access
• Password protection
• Access restrictions
• Secure payment processing
• Employee confidentiality practices
• Secure data storage
• Security updates
• Appropriate backup procedures

However, no electronic transmission or storage system can be guaranteed to be completely secure.

7. COOKIES AND WEBSITE TECHNOLOGY

Our website may use cookies and similar technologies to:

• Understand how visitors use our website
• Improve website functionality
• Remember preferences
• Analyze website traffic
• Improve advertising and marketing performance
• Improve the customer experience

You may adjust your browser settings to restrict or disable cookies. Disabling certain cookies may affect some website features.

8. YOUR COMMUNICATION CHOICES

You may:

• Update your contact information
• Request corrections to certain personal information
• Unsubscribe from marketing emails
• Opt out of SMS communications by replying STOP
• Withdraw consent for future marketing communications
• Contact us regarding questions about your information

Marketing email communications will generally contain an unsubscribe option.

9. THIRD-PARTY WEBSITES

Our website may contain links to websites or services operated by third parties. Drip Theory is not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policy of any third-party site you visit.

10. HEALTH AND MEDICAL INFORMATION

Certain services provided by Drip Theory may require the collection of health or medical information. Health-related information may be collected and maintained separately through appropriate healthcare systems, forms, providers, pharmacies, laboratories, or other healthcare partners as necessary to provide services. Where applicable, protected health information will be handled according to applicable healthcare privacy requirements and Drip Theory’s applicable privacy practices.

11. CHILDREN’S PRIVACY

Our services are primarily intended for adults. We do not knowingly collect personal information online from children under 13 for marketing purposes without appropriate authorization. Healthcare services provided to minors, when applicable, require appropriate parent or legal guardian involvement and consent.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in:

• Our services
• Technology
• Business practices
• Legal or regulatory requirements

The most current version will be posted on our website with an updated effective date.

13. CONTACT US

If you have questions regarding this Privacy Policy, SMS communications, or how your information is handled, please contact: Drip Theory IV Infusion & Wellness Spa 1518 Dixie Hwy Park Hills, KY 41011
Phone: 859-479-2264
Email: info@driptheoryky.com
Website: www.driptheoryky.com
By using our website or voluntarily providing information to us, you acknowledge this Privacy Policy.

SMS PRIVACY STATEMENT

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors or service providers that support services such as customer service and SMS delivery is permitted as necessary to provide those services. All other use-case categories exclude text messaging originator opt-in data and consent. This information will not be shared with third parties for marketing or promotional purposes.